Wednesday, August 20, 2014

Not About My Journey

Ok all: This is a letter I wrote to two companies. Both greatly disappointing me tonight and quite frankly pissed me off.

Dear Frontier Air and Expedia.com, 

I am appalled at the cooperation between Frontier Air and Expedia.com. Not only did Frontier agents give me false information that neither of you could fulfill, it took three and a half hours to handle the issue between the two of you. I called Expedia to inform them that a mistake had been made with ticketing and the wrong passenger was listed on the ticket. They told me to talk to Frontier. Frontier said since the problem was computer created that there was no reason that Expedia shouldn't change the passenger name without fault to me. Then when I called Expedia they would not fix the problem. So then they called Frontier to straighten it out. At this point the agent at Frontier refused to hold up what I had been told. I was on hold for an hour to talk to Frontier directly and then another 40 minutes through Expedia. In the end this entire thing cost me the amount of an additional ticket. I could have flown round trip for what the two of you cost me. I would like you to know that there are plenty of airlines and plenty of booking agencies that I can use and I put my trust in yours. This cost of my time and money will not be forgotten and I'm sure my friends, family, and clientele won't either. 

All in all this situation took up 3+ hours of my evening tonight.

And what does being pissed off make me want to do...eat. That's right there's nothing that sounds more wonderful in my head right now than a big bowl of cereal and ice cold milk. It just sounds like a big blanket of comfort doesn't it? But that's a part of my life I'm taking control of. Not allowing my eating to be about things other than sustenance. My emotions are going to have to find a more constructive outlet.

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